A 'Return' is classified as occurring after the 14 day cancellation period calculated in accordance with clause 26 has expired.
You can return any resalable Products to us within 14 days of purchase for a full refund (excluding delivery charges). Only full boxes or packs of the same mosaics will be refunded, or individual tiles with an RRP of £10+ each. You must return the Products to us with a receipt as proof of purchase and a refund will be made via the original method of payment. We reserve the right not to refund if the Products are deemed as not being in a resalable condition, if there is no proof of purchase, or if the Products are returned after the 14 day period.
Where you purchase Products from us that are defective we shall repair or replace the Products, or refund the price of the Products as long as the damage has not been caused by you. All damaged Products will be replaced by standard delivery at our cost.